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FAQ
 Frequently Asked Questions
Below are some frequently asked questions about IntraScript and our medical transcription ASP solution.
Is IntraScript also a transcription company? No. IntraScript is solely a consulting and ASP service business. Unlike most transcription ASP's we believe being both a service provider and a competitor at the same time presents a conflict of interest. We even sign a non-compete, non-disclosure agreement with our clients to protect them. Do I have to purchase additional software or hardware to run your platform in my office? No. All you need is a computer with access to the web. Please see our technology page for minimum computer requirements. Do I have to sign a long term contract? No. It's month to month. If you're not happy, we're not happy either. Will we need to purchase proprietary digital recorders or other equipment to work with your system? No. Any digital recording device will work. PDA's and tablet PC's equipped with digital voice recorders will also work. The system also accepts digital or analog phone dictations. MT's will want to have a generic foot pedal. How big does a company need to be to use your software? We accommodate large and small companies alike, whether you have 10 MT's or 1,000. Do you sell your software to companies? We do offer licensing for larger companies but the ASP model is usually preferred. What about support? We excel in supporting our clients. We have 24/7 critical support and typical user support is available during normal business hours. Our typical support response time is less than 60 minutes. Whose web page will my clients be logging onto? Yours! You get a personalized login page as part of the service. If you want a more sophisticated web page we have that available as well. Can our doctors use a telephone to dictate? Yes. Our platform works with digital or analog phones, in addition to digital voice recorders and PDA's. Can you prioritize work types for the MT queue? We have 99 levels of priorities that can be assigned to different work types, and STAT assignments are available. Do you charge for electronic signatures? No. How are finished files delivered to the doctor or clinic administrator? Doctors and assistants can login to view, edit and electronically sign transcriptions. Hard copies or digital files can be automatically printed and stored at any remote location with an Internet connection. Can I send reports to referring doctors? Yes. We have automatic forwarding built into the system. Referring doctors can receive documents automatically the same way your clients do. How difficult is setting up a doctor's office or clinic to use your software? Its fairly simple but, like any robust software, there are some set ups required on local computers. The software is available for download from your login page and usually takes about ten minutes per user to set up. It can be done over the phone in most instances. Does your system provide reports and data mining? Yes. Every step and transaction is recorded. Standard reports are provided and custom reports are available. What accounting functions do you provide? Invoicing and real time revenue and cost reporting are readily available as part of the program. We charge different rates for different doctors and MT's. Can your system handle that? Yes. Our platform allows you to configure pricing by doctor, affiliate and MT. We also have bonus pricing for incentive programs for MT's as well as shift rates and priority pricing options. Do I have to use line pricing, or are other pricing methods available? We offer multiple pricing schemes by character, line, minute or document. Do you charge me each time I add or remove an MT? No. You can add and change as many MT's as you like. We never charge for adding or deactivating users. Grow as fast as you like! I have a lot of radiologists. Can we attach images or files to transcriptions? Yes. Our application is one of very few which has that capability. Does every user have to have an Internet connection? Yes. Do I need a broadband Internet connection? No. We support dial-up connections but we do not recommend them. The faster your Internet connection, the better. Does my medical office need a network connection for your platform to interface with our EMR software? Yes. Will I have to work with a customer service representative to access our files and make changes? No. The system is completely self-administered. You can set up logins for each MT, editor or medical office. Adding or changing MT's is free. Is the software hard to use? No. It takes about 20 minutes to learn the fundamentals. The software has intuitive menus that are easy to navigate. My office runs a little differently from most. Can I incorporate these steps into the software? Yes. While our system is based on the most common business rules, we can customize the software based on your needs. Do you provide embedded word processing and version control? Yes to both. Access documents at any point to make edits. Every version of every document is saved. Can you set up automatic job deliveries to MT's and editors? Yes. You can set up the job queue to deliver jobs and reroute them when necessary. Is your software HIPAA compliant? Yes. Does your software integrate with EMR's? Yes. We can even do custom programming if needed. Is your software HL7 compatible? Yes. Is the data backed up and secure? Yes. We have server redundancy and automatic data backups located in secure, controlled environments. Can I search through the data? Yes. Search by filename, doctor, patient name, job number and keyword. Do you have additional questions? Please contact us. |